WTS Package Tracking

 

  • FAQ

    Problem:

    If you set language or wifi connection parameters and after rebooting pda, you see that your settings are gone.


    Solution:

     Connect to your PDA using SOTI and check to see if following file exists:

    sdcard\Honeywell\persist\deviceconfig.xml

    This file contains all default Honeywell settings. 

    Deleting this file (DeviceConfig.xml) will fix your problem.


    Problem:

    If you change scanning settings on pda, after restarting the pda, you won’t see those changes


    Solution:

     Connect to your PDA using SOTI and check to see if following file exists:

    sdcard\honeywell\persist\devicecollection.xml

    this file contains all default Honeywell settings for scanning. 

    Deleting this file (DeviceCollection.xml) will fix your problem.



    • If you are having Java issues, try the following settings to see if your issues are solved.

    General Tab

    1. Go to Settings. 
    2. Check "Keep temporary files on my computer" and change the Disk Space to 200MB.

    Security Tab

    1. Check "Enable Java content in the browser. 
    2. Add the site to the exception list.

    WTS Customers add: https://wts.neopost.com & http://wts.neopost.com

    WTS-P Customers add: http://ipaddress (For main WTS-P Computer)

    Advanced Tab

    1. Scroll Down to the bottom and check "Place Java icon in system tray". This setup will show customers that Java started in WTS/ WTS-P to assure it is working.

    Applying Settings

    1. After all settings are done select "Apply" and then "OK". 
    2. Close browser and reopen.
    More FAQ's...