Neotouch

  • Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    Our Neotouch service is accessible 24/7 via an internet connection.

    You can use our letter templates. 

    These are Microsoft Word documents that contain a text box defining the address area. You can leave this text box in the document, it will not appear when printed.

    In the Help section symbolized by a '?' on the Neotouch platform, go to 'Letter templates' to find more information on setting out your letters.



    Yes, this is possible under certain conditions:

    If a letter is not being processed or has not yet been processed by the Neotouch production center, you can delete the letter or corresponding message via Document Manager. 

    See Deleting files or messages. Any files or messages deleted in Document Manager will not be invoiced.



    Yes. Simply scan your signature and insert it in your document.
    However, please note that this 'copy' of your signature has no legal value.


    On the login page, click on 'Forgotten your password?'

    You will receive an email with a link enabling you to reset your password. This will be sent to the email address you entered in your personal details.

    Yes, you can.
    An arrangement will need to be put in place so that NeoTouch can redirect your existing fax number to a host number on NeoTouch.

    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    No. 

    No, unless the telephone company charges for the communication, for example if someone picks up the phone.

    As part of a standard contract, documents and data are archived free of charge for two months. They can be archived for up to 11 years with the fee-paying option.

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