Neotouch

  • Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
  • Select the support information you need

  • FAQ

    The time taken to send a fax depends on its content. If the document contains high resolution images, this may increase the time required to send it. We recommend converting your documents into black and white, and reducing the resolution before sending them.
    No, unless the telephone company charges for the communication, for example if someone picks up the phone.

    No. Neotouch prints your letters on a white paper. Your letter will be sent in a white envelope. You can use the 'watermarks' function to create paper with a virtual letterhead.

    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    You can track the status of your dispatched documents to ensure that they have been sent to the correct recipient.

    Our Neotouch service is accessible 24/7 via an internet connection.

    Yes. Simply scan your signature and insert it in your document.
    However, please note that this 'copy' of your signature has no legal value.


    On the login page, click on 'Forgotten your password?'

    You will receive an email with a link enabling you to reset your password. This will be sent to the email address you entered in your personal details.

    You may have a corrupt cookie.
    Clear your cookies and temporary internet files. Close your browser, then try again.
    We recommend always enabling cookies in your browser for the Neotouch site.


    You can use our letter templates. 

    These are Microsoft Word documents that contain a text box defining the address area. You can leave this text box in the document, it will not appear when printed.

    In the Help section symbolized by a '?' on the Neotouch platform, go to 'Letter templates' to find more information on setting out your letters.



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