Packcity - Indoor

  • FAQ

    No. Access to logs is strictly restricted to authorized staff. Log files are not shared with third parties. We keep only information about modification that each user has performed on the status of a package or any modification on the parcel Locker.

    One week-end per quarter is reserved for service upgrade if necessary. Most of operations are done out of business hours.

    Physical data center access is only restricted to authorized employees. All employees who need data center access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data center the individual needs access, and are time-bound. Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.

    All equipment is checked upon arrival. Visitors are screened upon entry to verify their identity, and in shared situations, are escorted to their appropriate locations.
    We also restrict personnel access to all hypervisor management functions or administrative consoles on the principle of the least privilege.

    Yes. The Packcity Datacenter and the Neopost subsidiaries. Penetration tests include these third parties.

    Client data is stored in a secured sub network (MZ), which is not accessible from WAN, but only from web servers (DMZ).
    Direct access to database is restricted and can be done only by authorized staff.
    Neopost guarantees and commits that customer data are not used for any business or any Marketing purposes.

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