Tariff Change

  • The Royal Mail have announced that a full tariff change will take place on Monday 25th March 2019. All Neopost Download, Memory Card, & Rate Chip instruction documents and videos are now available on this product page. Just click on the appropriate heading to reveal the content.

    New downloadable tariff charts and other pricing information will soon be available from the Royal Mail: http://www.royalmail.com/prices2019
  • FAQ

    Will I be charged for an updated tariff?

    This will depend on the type of service agreement you have with us. We contact all customers explaining the level of cover they have subscribed to.
    What is a Royal Mail Tariff Change?

    When Royal Mail or Parcelforce Worldwide change their pricing, your Neopost franking machine needs to be updated with the new tariff. Royal Mail and Neopost inform you in advance of an upcoming tariff change so you can ensure the correct postal tariffs are being used.
    This process involves one of the following:

    I have loaded my card/chip and an error message has come up saying- will not load/ load not allowed/ Bad card
    • Please send an email to: tariffchange@neopost.co.uk quoting your machine serial number and the related issue. Our admin team will order a replacement.

    What will happen if I don't update my Franking Machine with the new Royal Mail Postal Tariff?

    •   You may overfrank or underfrank your mail, and therefore overpay or underpay for your mailings, and potentially delay your business critical mail
    •   If you underfrank your mail you could be liable to surcharges, plus the difference per item
    •   It is also the customer’s responsibility to have an up to date tariff installed in their franking equipment
    •   Failure to use the correct tariff may render the franking equipment inoperable
    •   Further information is available from the Royal Mail Scheme for franking letters and parcels 2015
    How will I know when to download or install the new Royal Mail Postal Tariff?

    •   The download is normally available 5 working days before the effective date, and can be downloaded beforehand. The new tariff automatically becomes live on the tariff change effective date.
    •   Tariff cards work in exactly the same way as downloads, they can be pre-loaded and the old file will automatically be deleted on the effective date. We will send you the card within 5 working days of the tariff change date.
    •   The tariff chips for weight platforms need to be installed on the effective date and will also be sent 5 working days before the effective date.

    How do I know if my machine has been updated with the new tariff?

    • After you have completed the download or loaded the rate chip into your machine there will be no change to the prices until the effective date (26th March 2018). Please check the rates in your machine on the 26th to ensure that they have been updated.

    I am trying to download the new tariff file for my machine, however my download has failed.
    • Please turn the machine off and back on again and make sure the connection is plugged in. Retry a generic call (instructions can be found here) If this still fails please call 0845 604 0786.

    Where can I get a complete list of Royal Mail prices?

    I tried using my Franking Machine and the following error ocurred:

    BAS-21-045

    Rate table expiration date passed.

    More...