WTS Package Tracking

 

  • FAQ

    Problem:

    If you set language or wifi connection parameters and after rebooting pda, you see that your settings are gone.


    Solution:

     Connect to your PDA using SOTI and check to see if following file exists:

    sdcard\Honeywell\persist\deviceconfig.xml

    This file contains all default Honeywell settings. 

    Deleting this file (DeviceConfig.xml) will fix your problem.


    Problem:

    You are unable to take photos when using the PDA as there is no Camera icon available on the Modify or Receive screen.

    Solution:

    1. You need to activate the fields Damages in admin for 'customize field names' for your job profile in the WTS Web Application.

    2. Now you should be able to see the button capture image.


    Problem:

    If you change scanning settings on pda, after restarting the pda, you won’t see those changes


    Solution:

     Connect to your PDA using SOTI and check to see if following file exists:

    sdcard\honeywell\persist\devicecollection.xml

    this file contains all default Honeywell settings for scanning. 

    Deleting this file (DeviceCollection.xml) will fix your problem.



    Requirements:

    Operating System: Windows 7/8/8.1/10

    CPU:  2 GHZ - 32 or 64 bits

    Memory: at least 1 GB ram

    Hard Drive : 50 MB Free hard disk space

    Features: .NET Framework 4.0


    Chrome, Edge and Firefox are supported. Latest version is recommended

    Safari and Internet Explorer are not supported.


    Getting a handheld on the Network

    Most of the time WTS requires little or no IT with most of our customers. However, sometimes a company will require IT involvement when installing new hardware on their Network.

    MAC Addresses on each port of the 4 port cradle:

    Some Networks filter by MAC addresses for identifying a device and the IT may need to know the MAC address to allow the device on their Network.

    Port 80 and Port 443 need to be accessible for the handhelds in order for WTS to have access to them.

    IT should allow access to *wts.neopost.com (all sub-domains for both http and https).

    Active Sync Connection Settings

    • Check "Allow USB Connections". 
    • Check "Allow connections to once of the following and select DMA".
    • Set This Computer is connected to: the Internet.
    More FAQ's...