Neotouch

  • Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    You can use our letter templates. 

    These are Microsoft Word documents that contain a text box defining the address area. You can leave this text box in the document, it will not appear when printed.

    In the Help section symbolized by a '?' on the Neotouch platform, go to 'Letter templates' to find more information on setting out your letters.



    No, unless the telephone company charges for the communication, for example if someone picks up the phone.
    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    There is no limit to the number of attachments.
    For letters and faxes, the size of each attachment must not exceed 10MB.
    The total size of an email, including attachments, must not exceed 3MB.

    It is not possible to personalize the typeface.


    Neotouch uses technology that has achieved several certifications vouching for its level of security and performance: ISAE 3402 Type 2, SSAE 16 Type 2, HIPAA Compliance.

    In addition, all channels of communication between you and the platform use secure protocols that guarantee risk-free data exchange.
    Neotouch also has the ability to encrypt files stored on the Neotouch platform, guaranteeing a maximum level of security.

    Yes. Simply scan your signature and insert it in your document.
    However, please note that this 'copy' of your signature has no legal value.


    No. 

    Our Neotouch service is accessible 24/7 via an internet connection.

    The time taken to send a fax depends on its content. If the document contains high resolution images, this may increase the time required to send it. We recommend converting your documents into black and white, and reducing the resolution before sending them.
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