• Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    Yes, you can.
    An arrangement will need to be put in place so that Neotouch can redirect your existing fax number to a host number on Neotouch.

    No, unless the telephone company charges for the communication, for example if someone picks up the phone.

    The server platform that supports Neotouch is hosted in a colocation facility in a Data Center in US, and is monitored 24/7.

    The secure server racks are monitored in terms of temperature, pressure and humidity, equipped with an electric infrastructure with back-up generator and advanced fire prevention measures.

    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    You can preview your letters in PDF format by clicking on preview.
    Yes, this is possible under certain conditions:

    If a letter is not being processed or has not yet been processed by the Neotouch production center, you can delete the letter or corresponding message via Document Manager. 

    See Deleting files or messages. Any files or messages deleted in Document Manager will not be invoiced.

    Letters, emails and faxes sent and received as well as text messages are stored for two months (60 days), free of charge.

    There is an option to archive your documents for a period of between one and 11 years.

    No. Neotouch prints your letters on a white paper. Your letter will be sent in a white envelope. You can use the 'watermarks' function to create paper with a virtual letterhead.

    Yes. Simply scan your signature and insert it in your document.
    However, please note that this 'copy' of your signature has no legal value.

    There is no need to send several letters at once. You can send from one to several thousand letters at the same time, or on the fly throughout the day depending on your particular needs.

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