Neotouch

  • Neotouch Document Delivery - This powerful web-based solution handles the preparation and delivery of your business communications via a user friendly interface.
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  • FAQ

    No. 

    It is not possible to personalize the typeface.


    You can track the status of your dispatched documents to ensure that they have been sent to the correct recipient.

    Our Neotouch service is accessible 24/7 via an internet connection.

    No. Neotouch prints your letters on a white paper. Your letter will be sent in a white envelope. You can use the 'watermarks' function to create paper with a virtual letterhead.

    If the document opens in the browser, you should first save it locally to your computer before opening it.
    It is also possible that the downloaded files use the ';' symbol as a delimiter, whilst Excel may use the ',' symbol.
    To download your file correctly, use another delimiter by selecting 'Data' then 'External data' followed by 'Import data', then choose the ';' delimiter when prompted by the download assistant.

    Neotouch uses technology that has achieved several certifications vouching for its level of security and performance: ISAE 3402 Type 2, SSAE 16 Type 2, HIPAA Compliance.

    In addition, all channels of communication between you and the platform use secure protocols that guarantee risk-free data exchange.
    Neotouch also has the ability to encrypt files stored on the Neotouch platform, guaranteeing a maximum level of security.

    No, unless the telephone company charges for the communication, for example if someone picks up the phone.
    You can preview your letters in PDF format by clicking on preview.

    You are probably using a group of SMTP servers for sending your emails. If this is the case, you will need to declare all your servers in the list of gateways to be able to send faxes via email.

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