Packcity - Outdoor

  • FAQ

    Customers’ data are stored in in a multi-tenant database databases and are not encrypted.
    Access policy for the customer is set on application level.

    User can access only with their login and password. All requirements and trust levels for customers’ access have been defined and documented.

    As the application gives the ability to manage Parcels Locker machines and track parcels, we collect user, recipient, mail/parcel attributes information. These pieces of information can be used for support purposes such as bug fixing but are never used for any commercial purposes (marketing, stats, …).

    There are procedures in place to triage and to remedy reported bugs and security vulnerabilities for product and service offerings. We have the capability to rapidly patch
    vulnerabilities across all of our computing devices, applications and systems. Additionally, source code analyzers (like Checkmarx or Burp) are also used to avoid OWASP vulnerabilities.

    No. Access to logs is strictly restricted to authorized staff. Log files are not shared with third parties. We keep only information about modification that each user has performed on the status of a package or any modification on the parcel Locker.

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