Tariff Change

  • The Royal Mail have announced that a full tariff change will take place on Monday 25th March 2019. All Neopost Download, Memory Card, & Rate Chip instruction documents and videos are now available on this product page. Just click on the appropriate heading to reveal the content.

    New downloadable tariff charts and other pricing information will soon be available from the Royal Mail: http://www.royalmail.com/prices2019
  • FAQ

    How will I know when to download or install the new Royal Mail Postal Tariff?

    •   The download is normally available 5 working days before the effective date, and can be downloaded beforehand. The new tariff automatically becomes live on the tariff change effective date.
    •   Tariff cards work in exactly the same way as downloads, they can be pre-loaded and the old file will automatically be deleted on the effective date. We will send you the card within 5 working days of the tariff change date.
    •   The tariff chips for weight platforms need to be installed on the effective date and will also be sent 5 working days before the effective date.
    Will I be charged for an updated tariff?

    This will depend on the type of service agreement you have with us. We contact all customers explaining the level of cover they have subscribed to.
    I am trying to download the new tariff file for my machine, however my download has failed.
    • Please turn the machine off and back on again and make sure the connection is plugged in. Retry a generic call (instructions can be found here) If this still fails please call 0845 604 0786.

    I have loaded my card/chip and an error message has come up saying- will not load/ load not allowed/ Bad card
    • Please send an email to: tariffchange@neopost.co.uk quoting your machine serial number and the related issue. Our admin team will order a replacement.

    Where can I get a complete list of Royal Mail prices?

    I tried using my Franking Machine and the following error ocurred:

    BAS-21-045

    Rate table expiration date passed.

    What is a Mail Format and why is it important for Royal Mail pricing?

    Know your Mail Formats

    Prices for 1st Class & 2nd Class mail are the same no matter where you’re sending mail to in the UK. The amount you pay depends simply on the size and weight of the item you’re sending.
    Here are the formats we use to work out the postage. Each format has its own size and weight limits. The illustrations below will help you work out which format your item will fall into.

    Letter
    Up to 100g
    Large Letter
    Up to 750g
    Mail Format - Letter Mail Format - Large Letter
    • For example:
    • Most letters
    • Postcards
    • Bills and statements
    • Some brochures and catalogues
    • Most greetings cards
    •  
    •  
       
    • For example:
    • Letters containing unfolded A4 paper
    • Most brochures
    • CDs*
    • DVDs*
    • Catalogues and company reports
      *Not applicable for Business Mail Large Letters.
    Small Parcel
    Up to 2kg
    Medium Parcel
    Up to 20kg
    Mail Format - Small Parcel Mail Format - Medium Parcel
    • For example:
    • Most books
    • Most items of clothing
    • Most toys and gifts
    • Most footware
    • For example:
    • Most household appliances
    • Most footware
    • Larger items of clothing
    •  

    Want to know more?
    Exceptions apply

    Machine-readable Large Letter; maximum dimensions are 345mm x 245mm x 10mm. Roll or cylinder shaped parcels larger than these sizes can be posted as Medium Parcels up to and including 90cm in length and up to and including 104cm (length plus twice the diameter) For more information about how to present your mail, please visit: www.royalmail.com/size

    Know your Mail Formats

    Prices for 1st Class & 2nd Class mail are the same no matter where you’re sending mail to in the UK. The amount you pay depends simply on the size and weight of the item you’re sending.
    Here are the formats we use to work out the postage. Each format has its own size and weight limits. The illustrations below will help you work out which format your item will fall into.

    Letter
    Up to 100g
    Large Letter
    Up to 750g
    Mail Format - Letter Mail Format - Large Letter
    • For example:
    • Most letters
    • Postcards
    • Bills and statements
    • Some brochures and catalogues
    • Most greetings cards
    •  
    •  
       
    • For example:
    • Letters containing unfolded A4 paper
    • Most brochures
    • CDs*
    • DVDs*
    • Catalogues and company reports
      *Not applicable for Business Mail Large Letters.
    Small Parcel
    Up to 2kg
    Medium Parcel
    Up to 20kg
    Mail Format - Small Parcel Mail Format - Medium Parcel
    • For example:
    • Most books
    • Most items of clothing
    • Most toys and gifts
    • Most footware
    • For example:
    • Most household appliances
    • Most footware
    • Larger items of clothing
    •  

    Want to know more?
    Exceptions apply

    Machine-readable Large Letter; maximum dimensions are 345mm x 245mm x 10mm. Roll or cylinder shaped parcels larger than these sizes can be posted as Medium Parcels up to and including 90cm in length and up to and including 104cm (length plus twice the diameter) For more information about how to present your mail, please visit: www.royalmail.com/size

    What do I need to do?


    Please visit our main Tariff Change page for Downloads (Online machines), Installations (Memory Card Machines) & Fitting Instructions (Scales Tariff Packs) available in downloadable and printable PDF documents.
    More...