FAQ

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    NeoStats Enhanced is the optional and chargeable full version of NeoStats with advanced reporting capabilities available for IS/IN series franking machines and on NeoShip records. NeoStats Enhanced provides all of the views available in NeoStats Basic, plus the ability to create enhanced in depth Trend and Detailed Reports.

    For franking machines

    There are 5 Trend Reports that can be created with NeoStats Enhanced. 

    Trend Reports provide postage expense detail per day, per week, per month or per year depending on your need.

    The trend report is including: 
    Day/week/month/year; Postage used; Number of mail pieces processed; Average Cost Per Mail Piece for the following:

    • Overall Activity
    • Breakdown by Mail Class
    • Breakdown by Mail Service
    • Breakdown by Account
    • Breakdown by Operator

    For NeoShip data

    There are 2 Trend Reports that can be created with NeoStats Enhanced. 

    Trend Reports provide postage expense detail per day, per week, per month or per year depending on your need.

    The trend report is including: 
    Day/week/month/year; Postage used; Number of mail pieces processed; Average Cost Per Mail Piece for the following:

    • Overall Activity
    • Breakdown by Mail Class
    NeoStats provides the flexibility of creating reports based on a user defined date range (selecting a start and end date via a pop-up calendar) and/ or a pre-defined date range.
    Pre-defined date ranges are:
    • 1 month
    • 1 year
    NeoStats data by default, is set up to refresh on a weekly basis. This is done with a statistics upload that takes place on your franking machine once per week.

    NeoStats Franking machine and Neoship information is available until the last call date of the machine. To refresh your data you can perform anytime a generic call from your machine at any time.

    Typical weekly statistics uploads are done after midnight on a day designated by the server. If you need data on a more frequent basis, simply perform a manual “Statistics Upload” call on your franking machine.

    For franking machines

    There are 14 Detailed Reports that can be created with NeoStats Enhanced. 

    Detailed Reports provide the distribution of postage expense detail including: 
    Postage used; Number of mail pieces processed; Average Cost Per Mail Piece for the following:

    • Overall Breakdown by Mail Class
      • Breakdown by Mail Class and by Account
      • Breakdown by Mail Class and by Operator

    • Overall Breakdown by Mail Service
      • Breakdown by Mail Service and Mail Class
      • Breakdown by Mail Service and by Account
      • Breakdown by Mail Service and by Operator

    • Overall Breakdown by Account
      • Breakdown by Account and Mail Class
      • Breakdown by Account and Mail Service
      • Breakdown by Account and Operator

    • Overall Breakdown by Operator
      • Breakdown by Operator and Mail Class
      • Breakdown by Operator and by Account

    For NeoShip

    There is 1 Detailed Report that can be created with NeoStats Enhanced. 

    Detailed Report provides the overall breakdown by Mail Class of postage expense detail including: Mail Class; Postage used; Number of mail pieces processed; Average Cost Per Mail Piece

    Yes.  If Operator #1 has a MyNeopost account and is set up as the NeoStats Admin, he/she can provide access to another individual under the “portal manage users section”.  This will allow the 2nd end user to login to his/her own MyNeopost account and view the same NeoStats information as operator #1.

    NeoStats Basic and NeoStats Enhanced data can be exported as an Excel Spreadsheet, Comma-Separated Values (csv), or Portable Document Format (PDF), or even printed through your desktop printer.

    The file extentions are:
    • .xlsx
    • .csv
    • .pdf

    NeoStats Basic is a free app that is available for all IS/IN series franking machines and for NeoShip. You will have access to your dashboard and to one trend report displaying the evolution over the time of your expenses and of the number of items you have processed for the selected date range.

    NeoStats Basic consists of a dashboard that provides the following information:

    • Total postage spend in pounds and pence by month for the last 13 months
    • Total items processed by month for the last 13 months
    • Total postage spend for the current and last month
    • Total items processed for the current and last month
    • Total amount of recredits and total amount of funds downloaded for the current and last year

    If you are also using the NeoShip application, your NeoStats Basic dashboard for NeoShip provides you with the following information:

    • Total postage spend in pounds and pence by month for the last 13 months
    • Total items processed by month for the last 13 months
    • Total postage spend for the current and last month
    • Total items processed for the current and last month

    NeoStats Basic also consists in one trend report displaying the evolution of the expenses and of the items processed over the time. The user can select a daily, weekly, monthly or yearly evolution.

    No. NeoStats currently consists of predefined report templates only. Only the date range can be customised.
    A web app that allows you to monitor, track, and control postage expenses from an IS series Franking Machine that is connected via LAN.