Event message Short description Long description Detailed description
INS-BAT-400 Time not correct Time is not correctly set, or battery is low
INS-CLS-110 Envelope stoppage Transport failure between envelope closing and envelope exit
INS-CLS-111 Envelope stoppage Paperset too late at closer
INS-COM-900 Communication failure Internal communication failed
INS-COM-901 Communication failure Error in communication with FeederTower
INS-COM-902 Communication failure Error in communication with FeederTower
INS-COM-903 Communication failure Error in communication with FeederTower
INS-COM-904 Communication failure Error in communication with FeederTower
INS-COM-905 Communication failure Error in communication with FeederTower
INS-COM-906 Communication failure Error in communication with FeederTower
INS-COM-907 Communication failure Error in communication with FeederTower
INS-COM-908 Internal error Counters do not match
INS-COM-909 Communication failure with franking machine An internal time out error occurred which blocks job execution
INS-COM-911 Communication failure Error in communication with reading module/capture board
INS-COM-912 Communication failure Error in communication with reading module/capture board
INS-CS1-203 CIS sensor calibration error Paperwidth is too small to use for calibration
INS-CS1-301 Calibration failure Calibration of the CIS failed
INS-CS1-401 Technical failure CIS sensor is not calibrated properly
INS-CS1-900 Technical failure General CIS reading error
INS-CT1-100 Document transport failure Document stoppage at collator entry
INS-CT1-110 Collator stop error Document stoppage at collator entry
INS-CT1-120 Document transport failure Collator run out failure
INS-CT1-290 Unexpected documents in system Stoppage at collator
INS-CT1-400 Technical failure Collator stop reference detection failed
INS-CT1-401 Technical failure Collator stop detection failed
INS-DC1-380 DFC failure Document thickness cannot be measured
INS-DC1-400 Technical failure Sensor cannot be adjusted correctly
INS-DC1-401 Technical failure DFC defect
INS-DC2-380 DFC failure Document thickness cannot be measured
INS-DC2-400 Technical failure Sensor cannot be adjusted correctly
INS-DC2-401 Technical failure DFC defect
INS-DC3-380 DFC failure Document thickness cannot be measured
INS-DC3-400 Technical failure Sensor cannot be adjusted correctly
INS-DC3-401 Technical failure DFC defect
INS-DF1-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF1-001 Empty feeder The feeder does not contain material
INS-DF1-110 Document transport failure Feeder sensor is covered too long
INS-DF1-200 Document too short Document length measured is shorter than expected
INS-DF1-201 Document too long Document length measured is longer than expected
INS-DF1-204 Incomplete set Empty feeder
INS-DF1-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF1-301 Document too thick Document thickness measured too thick
INS-DF1-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF1-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DF2-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF2-001 Empty feeder The feeder does not contain material
INS-DF2-110 Document transport failure Feeder sensor is covered too long
INS-DF2-200 Document too short Document length measured is shorter than expected
INS-DF2-201 Document too long Document length measured is longer than expected
INS-DF2-204 Incomplete set Empty feeder
INS-DF2-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF2-301 Document too thick Document thickness measured too thick
INS-DF2-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF2-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DF3-000 Empty feeder Feeder appears to be empty. If this is not the case, check the documents in the feeder and the feeder adjustments
INS-DF3-001 Empty feeder The feeder does not contain material
INS-DF3-110 Document transport failure Feeder sensor is covered too long
INS-DF3-200 Document too short Document length measured is shorter than expected
INS-DF3-201 Document too long Document length measured is longer than expected
INS-DF3-204 Incomplete set Empty feeder
INS-DF3-290 Unexpected document in feeder Document present inside feeder while feeder tray is empty
INS-DF3-301 Document too thick Document thickness measured too thick
INS-DF3-302 Feeding failure Wrong thickness reference: last document measured is too thin. The previous document may be a double!
INS-DF3-305 Document separation failure Could not feed a document although the feeder is not empty
INS-DG1-200 Technical failure Flex Dongle not correct
INS-DG1-400 Technical failure Flex Dongle read failed
INS-EH1-000 Empty envelope feeder Envelope feeder appears to be empty. If this is not the case, check the envelopes in the feeder, feeder width adjustment and envelope separation adjustment
INS-EH1-001 Empty envelope feeder The feeder does not contain envelopes
INS-EH1-200 Envelope too short Envelope length measured is shorter than expected
INS-EH1-201 Envelope too long Envelope length measured is longer than expected
INS-EH1-303 Envelope separation failure Could not feed an envelope from the envelope feeder although it is not empty
INS-EOP-300 Envelope not open Envelope flap not opened
INS-EX1-300 Suspected set Envelope which should have been removed wasn't removed
INS-FOL-100 Folder entry blockage Folder entry sensor covered too long
INS-FOL-111 Stoppage at folder First fold failure
INS-FOL-112 Stoppage at folder Second fold failure
INS-FOL-120 Stoppage at folder Unexpected document at folder
INS-IDT-400 Technical failure ID tag write failure
INS-IDT-401 Option memory failure Identification and/or options memory could not be read, check options in the settings menu
INS-IDT-580 Technical failure ID tag missing
INS-INS-100 Document transport failure Document arrived too late at insert position
INS-INS-101 Document inserting failure Flap sensor is covered too long
INS-INS-102 Document transport failure Document not arrived at insert position
INS-INS-290 Unexpected envelope Insert sensor covered
INS-INS-291 Unexpected document Unexpected document at document insert position
INS-INS-292 Envelope stoppage Insert table sensor covered

Resolution
A video to solve the issue can be found here

INS-INS-303 Document length failure Inserted document length differs too much
INS-INS-304 Suspected set It's not sure if the last setpart belongs to the set
INS-JOB-000 Empty feeders No new documents found
INS-JOB-001 Job cannot be run Job incompatible with system
INS-JOB-200 Job not possible Document incompatible with feeder
INS-JOB-201 Job not possible Document incompatible with feeder
INS-JOB-202 Job not possible Document incompatible with feeder
INS-JOB-203 Job not possible BRE folded
INS-JOB-300 Job not possible Automatic fold setting not possible
INS-JOB-301 Internal error Exit not possible
INS-JOB-303 Job not possible Folded set too large
INS-JOB-304 Job not possible Folded set too small
INS-JOB-305 Job not possible Too many documents
INS-JOB-306 Automatic job setup not possible Automatic fold could not be calculated
INS-JOB-307 Job not possible Measured length differs from length stated in job
INS-JOB-308 Job not possible Incorrect fold settings
INS-JOB-309 Job not possible Incorrect fold settings
INS-JOB-310 Job not possible Incorrect fold lengths for this foldtype
INS-JOB-311 Job not possible Address part too short
INS-JOB-312 Job not possible Address part too long
INS-JOB-313 Job not possible Middle part too short
INS-JOB-314 Job not possible Middle part too long
INS-JOB-315 Job not possible Rest part too short
INS-JOB-316 Job not possible Rest part too long
INS-JOB-317 Job not possible Address part or middle part too short
INS-JOB-318 Job not possible Address part or middle part too long
INS-JOB-319 Job not possible Middle part or rest part too short
INS-JOB-320 Job not possible Middle part or rest part too long
INS-JOB-321 Job not possible Address part or rest part too short
INS-JOB-322 Job not possible Address part or rest part too long
INS-JOB-323 Job not possible Document too long for system
INS-JOB-324 Job not possible Document too short for system
INS-JOB-325 Job not possible Envelope too long for system
INS-JOB-326 Job not possible Envelope too short for system
INS-LD1-200 Sealing fluid low Refill reservoir
INS-LD1-400 Sealing reservoir is missing Re-insert reservoir
INS-LIC-200 Invalid license key entered The entered license key is invalid for this system
INS-LIC-300 License missing License not available for requested action
INS-LIC-400 Update options failed Failed to write new options to option memory
INS-LIC-403 Invalid data in option memory/ID tag Option data invalid or not initialised
INS-LIC-580 License missing License missing for maxifeeder
INS-M01-400 Technical failure Main motor failure
INS-M02-400 Technical failure Collator motor failure
INS-P01-300 Envelope track sensor dusty Envelope track sensor
INS-P01-301 Envelope track sensor dusty Envelope track sensor
INS-P01-302 Technical failure Envelope track sensor
INS-P01-303 Technical failure Envelope track sensor
INS-P01-401 Technical failure Envelope track sensor
INS-P01-402 Technical failure Envelope track sensor defect
INS-P02-300 Envelope flap sensor dusty Envelope flap sensor
INS-P02-301 Envelope flap sensor dusty Envelope flap sensor
INS-P02-302 Technical failure Envelope flap sensor defect
INS-P02-303 Technical failure Envelope flap sensor
INS-P02-401 Technical failure Envelope flap sensor defect
INS-P02-402 Technical failure Envelope track sensor defect
INS-P03-300 Insert table sensor dusty Insert table sensor
INS-P03-301 Insert table sensor dusty Insert table sensor
INS-P03-302 Technical failure Insert sensor defect
INS-P03-303 Technical failure Insert table sensor
INS-P03-401 Technical failure Insert sensor defect
INS-P03-402 Technical failure Insert table sensor defect
INS-P04-300 Exit sensor dusty Exit sensor
INS-P04-301 Exit sensor dusty Exit sensor
INS-P04-302 Technical failure Exit sensor
INS-P04-303 Technical failure Exit sensor
INS-P04-401 Technical failure Exit sensor
INS-P04-402 Technical failure Exit sensor defect
INS-P05-300 Closer sensor dusty Closer sensor
INS-P05-301 Closer sensor dusty Closer sensor
INS-P05-302 Technical failure Closer sensor
INS-P05-303 Technical failure Closer sensor
INS-P05-401 Technical failure Closer sensor
INS-P05-402 Technical failure Closer sensor defect
INS-P06-000 Folder entry sensor almost dusty Folder entry sensor
INS-P06-300 Folder entry sensor dusty Folder entry sensor
INS-P06-301 Folder entry sensor dusty Folder entry sensor
INS-P06-302 Technical failure Folder entry sensor
INS-P06-303 Technical failure Folder entry sensor
INS-P06-401 Technical failure Folder entry sensor
INS-P07-000 Vertical track sensor almost dusty Vertical track sensor
INS-P07-300 Vertical track sensor dusty Vertical track sensor
INS-P07-301 Vertical track sensor dusty Vertical track sensor
INS-P07-302 Technical failure Vertical track sensor
INS-P07-303 Technical failure Vertical track sensor
INS-P07-401 Technical failure Vertical track sensor
INS-P08-000 Collator entry sensor almost dusty Collator entry sensor
INS-P08-300 Collator entry sensor dusty Collator entry sensor
INS-P08-301 Collator entry sensor dusty Collator entry sensor
INS-P08-302 Technical failure Collator entry sensor
INS-P08-303 Technical failure Collator entry sensor
INS-P08-401 Technical failure Collator entry sensor
INS-P09-000 Feeder sensor almost dusty Feeder sensor
INS-P09-300 Feeder sensor dusty Feeder sensor
INS-P09-301 Feeder sensor dusty Feeder sensor
INS-P09-302 Technical failure Feeder sensor
INS-P09-303 Technical failure Feeder sensor
INS-P09-401 Technical failure Feeder sensor
INS-P10-000 Feeder sensor almost dusty Feeder sensor
INS-P10-300 Feeder sensor dusty Feeder sensor
INS-P10-301 Feeder sensor dusty Feeder sensor
INS-P10-302 Technical failure Feeder sensor
INS-P10-303 Technical failure Feeder sensor
INS-P10-401 Technical failure Feeder sensor
INS-P11-000 Feeder sensor almost dusty Feeder sensor
INS-P11-300 Feeder sensor dusty Feeder sensor
INS-P11-301 Feeder sensor dusty Feeder sensor
INS-P11-302 Technical failure Feeder sensor
INS-P11-303 Technical failure Feeder sensor
INS-P11-401 Technical failure Feeder sensor
INS-P12-300 Stacker sensor dusty Stacker sensor
INS-P12-301 Stacker sensor dusty Stacker sensor
INS-P12-302 Technical failure Stacker sensor
INS-P12-303 Technical failure Stacker sensor
INS-P12-401 Technical failure Stacker sensor
INS-PB1-300 Memory failure FRAM chip contains old data. FRAM must be formatted, which will erase the contents. Photocells will be calibrated after formatting
INS-PB1-301 Memory failure FRAM chip contains corrupt data. FRAM must be formatted, which will erase the contents. Photocells will be calibrated after formatting
INS-PB1-401 Technical failure Error trying to access FRAM memory
INS-PB1-402 Technical failure Error during formatting FRAM memory
INS-PB1-403 Technical failure Error during formatting FRAM memory
INS-PB2-560 Technical failure Update of Reading firmware failed
INS-PRC-000 Clear system Clear system
INS-PRC-001 Cover open Cover open
INS-PRC-002 Possibly wrong envelopes in system The job has been changed or a new job has been selected. There may be wrong envelopes in the system
INS-PRC-003 Stopcounter value reached Stop at count reached. Remove envelopes from exit. Press 'Start' to start a new cycle
INS-PRC-290 Unexpected documents in system Unexpected documents in system after job change
INS-PRC-291 Stop mark read System stopped due to read stop command
INS-PRC-292 Divert mark read System stopped due to read divert command
INS-PRC-293 Documents in system Documents may still be in the system due to previous configuration, calibration or test
INS-PRC-300 Envelope stoppage Too many envelopes
INS-PRC-302 Internal error No paper set id
INS-PRC-303 Internal error Wrong paper set id
INS-PRC-304 Set diverted Set diverted due to internal failure
INS-PRC-305 Set too thick Folded set is too thick due to the number of sheets
INS-RE1-000 Divert & Stop mark read Reading directed document to divert. Check the document and process it manually
INS-RE1-002 Present on Deck & Stop mark read Reading directed mail set to present on deck divert
INS-RE1-003 Final set part Part of previous set
INS-RE1-300 Wrong reading window position End of reading window position exceeds document length
INS-RE1-302 Reading error Not enough marks read
INS-RE1-303 Reading error Conflicting basic commands read
INS-RE1-304 Reading error No basic command read
INS-RE1-305 Reading error Matching error
INS-RE1-306 Reading error Document sequence error
INS-RE1-307 Reading error Group sequence error
INS-RE1-308 Reading error Wrong parity in code
INS-RE1-309 Reading error Mark found at a position where no mark is supposed to be present
INS-RE1-310 Reading error Incorrect mark distance
INS-RE1-311 Reading error Too many marks read
INS-RE1-313 Reading error No safety mark read
INS-RE1-316 Reading error Unexpected accumulate mark read
INS-RE1-318 Internal error Missing OMR info for set
INS-RE1-319 Mail set could not be finished Stop has been pressed. System cannot run empty with reverse reading
INS-RE1-321 Reading error The barcode could not be read correctly. Document not correctly loaded or barcode position not correctly configured.
INS-RE1-322 Reading error Barcode too long
INS-RE1-323 Reading error Barcode too short
INS-RE1-324 Reading error The set does not start with page 1
INS-RE1-326 Reading error The number of pages in a set (M) cannot be 0
INS-RE1-327 Reading error The number of pages in the set (M) changed before the set was complete
INS-RE1-332 Reading error Set sequence error
INS-RE1-343 Wrong configuration sheet A wrong configuration sheet is read
INS-RE1-344 Reading error The configuration sheet contains a function that is not supported with the current license
INS-RE1-345 Reading error The page number could not be read correctly
INS-RE1-346 Reading error The page number could not be interpreted correctly
INS-RE1-380 Reading test failure Reading test failed
INS-SM1-301 Internal error Envelope lost in envelope track
INS-SM2-301 Internal error Document transport failure
INS-STK-000 Stacker almost full Remove envelopes from stacker
INS-STK-001 Stacker full Remove envelopes from stacker
INS-STK-101 Envelope stoppage Document transport failure
INS-STK-110 Document transport failure Document transport failure
INS-STK-301 Envelope stoppage Envelope too early at stacker
INS-STK-401 Internal error Envelope stacker power on failure
INS-SW1-000 Cover open Cover open at start
INS-SW1-200 Cover open Cover open during run
INS-SW2-000 Cover open Cover open at start
INS-SW2-200 Cover open Cover open during run
INS-SW3-000 Cover open Cover open at start
INS-SW3-200 Cover open Cover open during run
INS-SW4-000 Cover open Cover open at start
INS-SW4-200 Cover open Cover open during run
INS-SYS-000 Preventive Maintenance needed Due to the number of inserts preventive maintenance is required
INS-SYS-002 Configuration changed Hardware configuration changed
INS-SYS-200 Serial number already present in ID tag Serial number was set before, and cannot be changed anymore
INS-SYS-302 Internal error Internal error, watchdog timeout
INS-SYS-304 Internal error Section timeout on control board
INS-SYS-306 Data has been reset A reset data has been performed
INS-SYS-381 Check daily mail switch position For the current job the daily mail switch must be positioned in the manual feed position
INS-SYS-382 Check daily mail switch position For the current job the daily mail switch must be positioned in the auto position
INS-SYS-383 Check remove envelope For the current insert job the envelope must be removed from the inserter position
INS-SYS-384 Check remove envelope For the current foldonly job the envelope must be removed from the inserter position
INS-SYS-400 Technical failure System Control PCB or ID tag defect
INS-SYS-500 Technical failure Timeout on configuration retrieval from real-time control board
INS-SYS-501 Technical failure Serial number in ID tag does not match serial number in FRAM
INS-SYS-502 Technical failure PCB and ID tag do not match machinetype
INS-SYS-503 Technical failure Pulses per mm ratio is not calibrated
INS-SYS-560 Incompatible software Software images in the system are incompatible
INS-SYS-580 Technical failure Real-time control board not found
INS-SYS-900 Technical failure Internal error
INS-SYS-909 Internal error System software error
INS-SYS-950 Internal error Internal error
INS-SYS-951 Internal error Timeout on sensor value retrieval
INS-SYS-952 Internal error Timeout on test ready
INS-TR1-400 Internal error Envelope track power on failure
INS-TR2-110 Document transport failure Document stoppage at vertical track
INS-TR2-290 Unexpected document Vertical track sensor covered
INS-TR3-120 Envelope stoppage Envelope stoppage
INS-TR4-110 Envelope stoppage Exit sensor covered too long
INS-TR4-120 Envelope stoppage Exit track blockage
Date created:
01/01/0001 00:00:00
Last updated:
01/01/0001 00:00:00
Product(range):
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