Tariff Change

  • The Royal Mail have announced that a tariff change will take place on April 4th 2022. All Quadient Download, Memory Card, & Rate Chip instruction documents and videos are now available on this product page. Just click on the appropriate heading to reveal the content.

    New downloadable tariff charts and other pricing information will soon be available from the Royal Mail: https://www.royalmail.com/prices2022.

  • FAQ

    I have loaded my card/chip and an error message has come up saying- will not load/ load not allowed/ Bad card
    • Please send an email to: TariffChange@cx-uk.quadient.com quoting your machine serial number and the related issue. Our admin team will order a replacement.

    How do I know if my machine has been updated with the new tariff?

    • After you have completed the download or loaded the rate chip into your machine there will be no change to the prices until the effective date (4th April 2022). Please check the rates in your machine on the 4th to ensure that they have been updated.

    How will I know when to download or install the new Royal Mail Postal Tariff?

    •   The download is normally available 5 working days before the effective date, and can be downloaded beforehand. The new tariff automatically becomes live on the tariff change effective date.
    •   Tariff cards work in exactly the same way as downloads, they can be pre-loaded and the old file will automatically be deleted on the effective date. We will send you the card within 5 working days of the tariff change date.
    •   The tariff chips for weight platforms need to be installed on the effective date and will also be sent 5 working days before the effective date.

    What will happen if I don't update my Franking Machine with the new Royal Mail Postal Tariff?

    •   You may overfrank or underfrank your mail, and therefore overpay or underpay for your mailings, and potentially delay your business critical mail
    •   If you underfrank your mail you could be liable to surcharges, plus the difference per item
    •   It is also the customer’s responsibility to have an up to date tariff installed in their franking equipment
    •   Failure to use the correct tariff may render the franking equipment inoperable
    •   Further information is available from the Royal Mail Scheme for franking letters and parcels 2015

    Will I be charged for an updated tariff?

    This will depend on the type of service agreement you have with us. We contact all customers explaining the level of cover they have subscribed to.

    Where can I get a complete list of Royal Mail prices?

    I am trying to download the new tariff file for my machine, however my download has failed.
    What is a Royal Mail Tariff Change?

    When Royal Mail or Parcelforce Worldwide change their pricing, your Quadient franking machine needs to be updated with the new tariff. Royal Mail and Quadient inform you in advance of an upcoming tariff change so you can ensure the correct postal tariffs are being used.

    I tried using my Franking Machine and the following error ocurred:


    Rate table expiration date passed.