The new IM-22 letter opener from Neopost operates at very high speeds of up to 32,000 letter openings per hour - Ideal for letter opener users who need production opening speeds to deal with high mail volumes. The IM-22 is also very simple and easy to use.

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  • FAQ

    The counter on the IM-22 and IM-27 is not 100% accurate. However it is possible to increase the counter accuracy by taking the following steps:

    Counter Accuracy

    1. Make sure the feeding of the envelopes is correct. Set the envelope support guide in an angle as shown in the picture below: 

    2. Set the separation correct. For most applications the first click after 12 o'clock will work. Check if the black O-rings are correctly in place, as they have a tendency to drop off the pulleys, which has a negative influence on the separation. The better the separation is functioning, the more accurate the counting will be. 

    3. Make sure the red transport belts are clean to have a proper grip. If the red belts are dusty the grip is reduced, which results in separation and transportation issues.

    4. Set feed mode to ON DELAY, make sure the timing setting is at 100ms:

      1. Select Settings.
      2. Select Feed Settings.
      3. Select On Delay and afterwards select Down.
      4. Set On Delay to 100ms, after having the settings correct, select Back and run the machine.

    5. The last option is to lower the speed by turning the speed knob counter clockwise. Do not go any lower than 40%.

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